Bloomberg: As border curbs and mandatory quarantines fall away, a fresh challenge is emerging for global aviation — rehiring staff fast enough to cope with a rebound in air travel that is already straining the industry.
Singapore, which has flung open its borders again, is hosting a two-day job fair targeting everyone from graduates to mid-career professionals and former aviation workers who quit during the Covid crisis. Over 6,600 positions are available at the country’s airport, often voted the world’s best.
The task is to lure people to work in an industry that’s been decimated by the virus. Job losses and pay cuts hit aviation workers hard, and many have taken up other, less volatile careers. That’s resulted in a lack of manpower to properly handle the recovery. Sydney Airport has struggled with queues and flight disruptions, while staff shortages at London’s Heathrow Airport hurt the earnings of British Airways Plc parent IAG SA.
The country’s flag carrier, Singapore Airlines, is also ramping up its workforce as travel to one of Asia’s largest aviation hubs rebounds. The airline plans to hire about 2,000 cabin crew by March 2023, Straits Times reported, citing Chief Executive Officer Goh Choon Phong.
“People may be thinking twice about returning to such a cyclical industry, especially with economic growth concerns on the horizon,” said Jason Sum, an analyst at DBS Bank Ltd.
Hong Kong’s Cathay Pacific Airways Ltd, which saw its workforce shrink 37% from a 2019 high to the end of 2021, sent out emails to hundreds of former cabin crew to gauge their interest in rejoining the company, according to a person familiar with the matter. It’s an uphill task for a carrier hit harder than most due to Hong Kong’s travel restrictions.
In its recently released 2021 sustainability report, Cathay said the number of permanent employees voluntarily leaving jumped to a record 17%. Two-fifths of all departures were aged under 30, a sign that younger people may have concluded that aviation isn’t a viable career.
In the US, which reopened quicker than Asia, thousands of flights were canceled by Southwest Airlines Co and American Airlines Group Inc last year partly due to crew issues. Dutch airline KLM capped the sale of flights from its Amsterdam Schiphol hub due to an acute shortage of airport security staff.
Airline passengers, having been starved of travel options for so long, are getting frustrated as the impact of staffing shortages becomes clear. According to SITA Baggage IT Insights, airlines mishandled 24% more bags in 2021 than in 2020, as international and long-haul flights resumed. In India, 79% of customers said service and the behavior of airline staff has deteriorated sharply since Covid, a survey undertaken for Bloomberg News shows.
Hiring at Singapore’s Changi Airport will be focused on front-line passenger-service positions, cargo, retail and cleaning, the airport operator said. Before Covid, air transport and spending by foreign tourists arriving in Singapore by air contributed 11.8% to the local economy and supported 375,000 jobs, according to the International Air Transport Association.
A wide range of companies are looking for talent at the job fair, including Pratt & Whitney Engine Services Inc, duty-free operator Lotte Travel Retail Singapore and ground-handling and caterer SATS Ltd. There are openings for service staff at check-in rows, food inspectors and emergency services, according to Changi Airport.
At least 500 job seekers — including teenagers in school uniform — roamed the conference hall in the middle of Singapore’s business district, speaking with potential employers. They had the option of expressing interest to apply for a particular company, and then immediately go for interviews in tiny stalls. In an adjacent makeshift hall, experienced aviation employees gave speeches about their jobs.